Thank you for visiting the Glowbiotics/ website (the “Site”) by Dermatriz (the “Company”). Access to and use of the Site and related services are made available to you in accordance with the following Terms of Use & Service and any other rules posted on the Site. Please read the T&C carefully before placing any orders on By using the Services, such as browsing or making orders on the Site, it means you are agreeing to all of the Terms of Service.

This agreement does not acknowledge any relationship between you and Dermatriz. It does not entitle you to hold yourself as a representative of Dermatriz or Glowbiotics HK.

Dermatriz reserves the right to modify the Site or any part of the T&C from time to time. You are advised to check the update or changes to the policies and agreements, the Privacy Policy and the T&C. Any changes adjusted after you have placed an order will not affect that order unless we are required to make the change by law. Please contact us if you have any questions about the Site or this T&C.

You are required to register an account in order to use some of the Services on the Site. You are required to provide your personal information that is true, accurate, updated, and complete in all aspects. For change of your registration infomation, Please contact us immediately at the following e-mail: We may also change registration requirements from time to time. Please refer to our Privacy Policy for further information on how we handle and use of your information.

If you are under 18, by registering for an account with us or otherwise using our Services, you agree that you have informed your parents and guardians about the T&C prior to such registration or use, and they have approved of such registration or use by you on the terms of the T&C. Dermatriz reserves the right to accept orders from you only if you are aged 18 or over.

Please keep any of your passwords safely when used to access your account and our Services, and all use of our Services under your account to avoid any unauthorized access to your account. We will not ask you for your account’s password in person, on the phone, and in writing by all means. If you suspect that the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately.


In using the Site, the Users are prohibited by Dermatriz Limited from conducting the following acts (including acts or preparatory acts which may trigger the following acts):

  • Any act that defames or slanders, or may defame or slander, other Users, third parties and/orDermatriz Limited;
  • Any act that infringes or may infringe property rights or privacy of other Users, third parties and/or Dermatriz Limited;
  • Any act that infringes or may infringe intellectual property rights (including, but not limited to, copyrights, design rights, patent rights, utility model rights, trademark rights and portrait rights) of other Users, third parties and/or Dermatriz Limited;
  • Any act to transmit or write harmful computer programs;
  • Any act that offends or may offend public order and morals or that constitutes or may constitute criminal behavior;
  • Any act to use or to be prepared to use the Services for commercial purposes;
  • An election campaign or any similar act, or any other act that relates to politics and/or religions;
  • Any other act that hinders operation of the services; or
  • Any act that violates any law or regulation of Hong Kong or of a country or district in which the User is residing at the time of use of the Website.

Dermatriz reserves the right to terminate any account at its sole discretion.

This Website makes use of following highly secure technologies, and maintaining a high level of security.

  • Prevention of unauthorized access with a firewall
  • Prevention of unauthorized access through periodic analysis of access logs and an intrusion detection system
  • Data encryption


  • The Users may freely establish a link to the Website in their own website, except for those which include:
  • Any contents that are offensive to public order and morals;
  • Any contents that are in violation of laws and ordinances;
  • Any contents that defame Dermatriz Limited; or
  • Any other contents that are objectively considered to be detrimental to the corporate value of Dermatriz Limited.
  • When linking to the Website, the users are requested to link to the top page of the Website, in principle. The users should note that the linked page is subject to change or deletion without prior notice to the Users.
  • Dermatriz Limitedwill not be held liable for any disadvantage arising from or in connection with such change or deletion of the page.

In order to make purchases on the Site, you must meet our eligibility conditions:

  • Be aged 18 years or over;
  • Be in possession of a valid credit card issued by a licensed bank acceptable to Dermatriz for payment, or a valid PayPal account;
  • Providing valid and accurate personal details (real name, phone number, email address and other requested information as indicated); and

By making an offer to purchase merchandise, you authorize Dermatriz to process a charge or charges on your credit card or PayPal account in the amount of total purchase price of your order. You also expressly authorize us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks, and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

The products sold are supplied for your domestic and private use only. You should not re-sell, use for commercial purposes or any other commercial benefit.

All orders are subject to stock availability and confirmation of the order price. Items in your shopping cart are not reserved and can be purchased by other customers.

Dermatriz will try its best to ensure that the Content and the description of the products displayed on the Site are as accurate and complete as possible. We, however, do not warrant that “Content” and product descriptions are always accurate, complete or current. If you feel a product offered by Dermatriz is not as described please refer to our Returns policy.

The Dermatriz Software, all HTML and other code contained in this Site, and its “Content” (which is defined as, or includes, any text, audio, video, graphics, photographs, and images) are the intellectual property of Dermatriz and are protected by intellectual property and copyright laws.
This Site is for your personal non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by Dermatriz and/or its third party licensors. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site. Any such unauthorized actions may result in civil consequences or criminal penalties.

Dermatriz reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

Prices shown on the Site are in Hong Kong Dollars (HKD) in Hong Kong SAR.

Prices displayed on the Site at the time your order is accepted will be honored except in the case of obvious error. Whilst we try our best to ensure that all prices appearing on the Site are accurate, but we do not guarantee that they are 100% correct and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of re-confirming your order with the correct price or order cancellation. If we are unable to contact you, your order will be treated as cancelled. You will receive a full refund as soon as possible if you have already paid for the products.

The Site does not imply any taxes, Hong Kong SAR orders are not subject to taxes and duties.

Dermatriz reserves the right to all prices adjustment.

Payment can be made by Visa, MasterCard, Apple Pay and Google Pay. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to Payment will be debited and cleared from your account upon dispatch of your order by Dermatriz.

By placing an order using one of the above credit card and online payment methods, you confirm that the credit card or PayPal account that is being used is yours or that you have been specifically authorized by the owner of the credit card or PayPal account to use it. If your card issuer refuses to authorize payment to Dermatriz, your order will be treated as cancelled.

Our payment will be made in Hong Kong Dollars (HKD). If your credit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your card issuer in accordance with the applicable exchange rate as stated by the policy of your card issuer.

Please note that some local card issuers may charge your credit card for cross-border service fee.

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Dermatriz will be completed when we email you to confirm the goods have been dispatched.

Only the goods listed in the confirmation email sent at the time of shipment are included in the contract concluded. All sales contracts are concluded in Hong Kong SAR and are written in English.

Dermatriz reserves its right not to accept an order for any reason at its sole discretion (including but not limited to any of the following reasons):

  • The product you ordered is out of stock, does not satisfy our quality control standards and is withdrawn, or due to the shipping restrictions applicable to any or all of the ordered items.
  • We identify a pricing or product description error.
  • We are unable to obtain authorization for payment.
  • You do not meet the eligibility criteria to purchase as set out in this TOS.

Our Customer Services team will contact you as soon as possible if we are unable to accept your order.

If you have a complaint about us, please contact us by email to info@dermatriz, giving full details including date of purchase and order number and your full name and address and contact details.

Views expressed in any media by third parties on the Site or with whom we are associated, are their own. Dermatriz takes no responsibility for any such views as they do not represent ours.

Dermatriz does not guarantee that the use of the Site and Services will be absolutely safe or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have updated software, including anti-virus installed.

Some events may happen beyond our control, such as adverse weather. Under such conditions, Dermatriz will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this T&C.

Nothing in the T&C is intended to affect your rights under the Law in Hong Kong SAR.

At our request, you agree to compensate us fully and hold us, Dermatriz (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the T&C by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.

In case of discrepancy between the English version and Chinese version in respect of all or part of the contents in the website, the English version shall prevail.


The T&C, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.

In case of discrepancy between the English version and Chinese version in respect of all or part of the contents in the website, the English version shall prevail.